State Farm® Insurance Agent Roxanne Duffield

"Great communication: always available to answer questions by phone and/or email, and always professional! Roxanne and her staff work with our large family to help find and apply discounts that we can qualify for to help save on our premiums."

"We've been with this office for 25 plus years. They have always been great to work with, competent, professional and friendly."

"Awesome customer service, knowledge and prompt responses!"

"I appreciate their timely responses and someone always answers the phone. They are cheerful, polite and attentive with all my questions and concerns."

"Michelle was very helpful in understanding the situation for homeowners insurance in California. Quick, easy and very resourceful."

"Michelle and Roxanne are aways a great help! Pleasure to talk with and efficient. Thank you!!"

"Today I had the pleasure of doing business with Kristin. She was so helpful, friendly and knowledgeable. I had a few things to catch up on and within a few clicks of the keyboard she had them all paid and up-to-date for me.Thank you for taking great care of us. We appreciate you!"

"My wife and I have done business Roxanne (and staff) since 1997 when we moved west from Vermont. Over the nearly thirty years, they have always taken excellent care of us. We have only submitted two or three claims but the process has always been easy and the amount paid to us has been very fair."

"After many many years with this company, I was dropped without any concern for my property or a suitable replacement.
NEVER again!"

"Krista at the State Farm office in Truckee was fantastic!"

"Got done quickly what I needed to get done, very efficient service."

"I’ve had a great experience working with Roxanne. She has helped me manage my auto insurance through multiple moves, from California to Nevada and back to California, and also assisted with my renters insurance. She has been knowledgeable, efficient, and always quick to help whenever something needed to be updated. Having an agent who can handle changes smoothly makes a huge difference, and Roxanne has done exactly that. I’d absolutely recommend her to anyone looking for excellent service."

"Professionalism and extremely knowledgable"

"As a retired s.f. agent, I know the challenges presented daily, and Roxanne and staff handle them professionally and thoroughly. Thanks Roxanne and state farm."

"Without our consent, this office switched our insurance (that was all paid and current) for 4 vehicles ) to a monthly payment plan. This caused an accounting nightmare a recalculated all our policies to increase. They won’t acknowledge that this was an error, and are now telling us to find another agent."

"Always helpfully and courteous. They respond quickly!"

"I have been very happy with both Roxanne Duffield and Kristen Sprang. They always get back to me right away with my concerns,"

"A very bad service , they don't resolve the problems created by the agency"

"Worked with me to adjust my coverage for stored vehicles which saved me hundreds of dollars."

"Roxanne’s office is awesome! Super helpful and thorough"

"Great customer service, prompt response, and always good follow through."

"Homeowners insurance is tough in California, especially the fire prone mountains, but Kristin explained the answer to my question in the most clear and concise manner- something that had eluded me for 10 plus years. Thanks,"

"Roxanne and the people who work for her have always been a delight to work with. They're very patient, thorough and respectful, a surprising pleasure"

"This is a great office! Every time I call they follow up and, they reach out to me to go over and make sure my insurance is at the proper level, not too much and not too little. This is how an insurance agent office should work!"

"This team is so responsive. Plus, a great source of local info, whatever your situation."