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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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linda gomoll

April 16, 2025

5  out of  5
rating by linda gomoll
"Monica who works with Roxanne, has been very efficient in responding to my requests for help recently (7/12/2022)."
We responded:
"Linda, your comments are appreciated, it is important that we provide you with top notch service."
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Cindy Deas

April 16, 2025

5  out of  5
rating by Cindy Deas
"Roxanne has been out insurance agent for more than 20 years, providing great service for all our home and car insurance needs. Her office staff is always very helpful and quick to respond to any request."
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Kelli Gintel

April 8, 2025

5  out of  5
rating by Kelli Gintel
"We have been with State Farm and specifically Roxanne Duffield for decades...for a reason. Outstanding client service. Period. It is a relief to know you will be well cared for and helped through any and all aspects of life, especially the tough times. Just renewed a policy and received instant support and information from Michelle in the Tahoe/Truckee office. Couldn't be happier. Highly recommended!!"
We responded:
"Kelli, thank you so much for the five stars and kind review! You and your business are important to us!"
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Gerald Rockwell

April 4, 2025

5  out of  5
rating by Gerald Rockwell
"We have been clients of Roxanne and State Farm for many many years. The service we receive is reliable, fair and our needs are always met in a timely and professional manner. We couldn’t be happier with Roxanne and State Farm insurance!"
We responded:
"Thank you for your kind words, we strive to be the best thing that happens on your worst day! 4.4.25 appreciate you both and your business!"
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Glenn Woons

March 28, 2025

5  out of  5
rating by Glenn Woons
"I want to take a moment to express my appreciation for State Farm’s commitment for providing great customer service. My family has been a customer at State Farm Insurance for decades. We have always received Professional, knowledgeable and friendly service. Thank you all at State Farm"
We responded:
"Glenn, thank you so much for the five stars!! You and Julie are valued policy holders. You and your business are important to us!"
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Sherry Anderegg

March 21, 2025

5  out of  5
rating by Sherry Anderegg
"Kristin was very helpful."
We responded:
"Sherry, thank you for the five stars! I've known your brother since he was a sales rep in the late 70's. I appreciated his business over these years. "
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Kristen OBrien

March 18, 2025

5  out of  5
rating by Kristen OBrien
"Quick to answer question and provides helpful advice. Followed up with me on a late payment and set up Autopay for me. It's great when your agent follows up for their clients quickly! Always very responsive and helpful. I am grateful for their accountability and advice!"
We responded:
"Thank you for the five stars Kristen, we appreciate it and your business!"
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Leslie Loveland

March 15, 2025

5  out of  5
rating by Leslie Loveland
"Roxanne and her staff are always helpful and kind. Great service"
We responded:
"Thank you Leslie! You and your business are important to us"
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Sheri McDaniel

March 11, 2025

5  out of  5
rating by Sheri McDaniel
"Awesome people, very helpful and pleasant!"
We responded:
"Thank you Sheri, we appreciate this review, you & your business "
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Rachael Sheedy

March 10, 2025

5  out of  5
rating by Rachael Sheedy
"Roxanne and her team are great at communicating and easy to work with. They are very attentive to our needs. We have appreciated their professionalism for over 20 years!"
We responded:
"THANK YOU SO MUCH RACHAEL! YOU TWO & YOUR BUSINESS ARE IMPORTANT TO US."
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LYNNE CLENFIELD

March 10, 2025

5  out of  5
rating by LYNNE CLENFIELD
"Couldn’t be better. They took care of what was needed and quickly. I needed a rental car while my car was being repaired and they were awesome about helping me secure one using my insurance at the last minute. They also take care of our house insurance. I’m very appreciative."
We responded:
"Lynn, we appreciate your comments and business!"
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Pam Dickerman

March 10, 2025

5  out of  5
rating by Pam Dickerman
"We've worked with Roxanne and her team since moving to Truckee in 2005. Truly professional and meet all our needs from auto and home policies to an umbrella policy."
We responded:
"Pam that is quite the review! I shared it with my fabulous team. We strive to give you the best in service and claims. With Gratitude 🙏🏻"
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Jan Freischlag

March 6, 2025

5  out of  5
rating by Jan Freischlag
"We have had great service for many, many years, more than 30 years. Couldn’t ask for more experienced, helpful service. Would highly recommend ROXANNE DUFFIELD our State Farm Agent. Robert & Janice Freischlag"
We responded:
"Jan thanks for the five stars!! You and your business are important to us. "
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Sara Taddo Jones

March 6, 2025

5  out of  5
rating by Sara Taddo Jones
"Roxanne has been attentive to our needs as a family, and her staff keeps us informed regularly. I am so grateful for their team's professional and caring insurance services."
We responded:
"Sara, thank you for the five stars! you and your business are important to us. "
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Donna Charcho

February 28, 2025

5  out of  5
rating by Donna Charcho
"Great service, and fast dependable attention to all my needs."
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Frances Pierce

February 27, 2025

5  out of  5
rating by Frances Pierce
"Kristin was knowledgeable, helpful, and friendly, and she got me the exact information I needed. It was a pleasure to speak with her."
We responded:
"thank you for the kind words! We are glad we hit the mark with you."
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rafid tuma

February 24, 2025

5  out of  5
rating by rafid tuma
"I have been with State farm for several decades and with the group in Truckee for about 12 years. They are always very responsive and answer my questions or make needed changes to my policies very quickly. They conduct themselves in a very professional yet friendly manner and I would recommend them highly"
We responded:
"Thank you Rafid! We appreciate you and your business ."
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Russ Wilson

February 22, 2025

5  out of  5
rating by Russ Wilson
"We have been with Roxanne and company for many yrs and we can recommend her team with the utmost confidence for all your insurance needs"
We responded:
"Thank you for the five stars Russ!! YOU two and your business are important to us. Sorry for the delayed response I was out of the country."
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Carol Levine

February 21, 2025

5  out of  5
rating by Carol Levine
"Kristin was very patient and helpful working with us to find the best policy."
We responded:
"Thank you, Carol, for the five stars! YOU and your business are important to us. "
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Fernando

February 20, 2025

5  out of  5
rating by Fernando
"Great service fast and a joy to work with"
We responded:
"Fernando, thank you for the five stars! YOU and your business are important to us. Sorry for the delay, I was on vacation. My team was here to assist as they did."
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Rosie Fallon

February 18, 2025

5  out of  5
rating by Rosie Fallon
"Awesome customer service, knowledge and prompt responses!"
We responded:
"Thank you, Rosie! YOU and your business are important to us. Sorry for the delayed response I was out of the country"
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John Black

February 11, 2025

5  out of  5
rating by John Black
"I have been with Roxanne Duffield for 35 years plus. Always have had excellent service and very nice people to work with."
We responded:
"John, thanks so much for the five stars!! YOU, and your business are important to us. Sorry for the delayed response, I was out of the country."
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Tony Miller

February 10, 2025

5  out of  5
rating by Tony Miller
"Always responsive and very helpful... excellent domain expertise across the entire team!"
We responded:
"Thank you for the five stars! You and your business are important to us"
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Peter Murray

February 6, 2025

5  out of  5
rating by Peter Murray
"We have been with Roxanne Duffield’s State Farm for 38 years. Even though rates have increased, Roxanne has been comforting in saying we won't be dropped. We are in Alpine Meadows and receive the Fire Wise discount. The people in the office are extremely friendly, helpful and knowledgeable. I recommend her State Farm office without reservation."
We responded:
"Thank you Peter! We appreciate you and your business"
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John Groh

February 4, 2025

5  out of  5
rating by John Groh
"Always covered Always someone to take care of you"
We responded:
"Thank you for the stars, John. We appreciate you and your business."